![]() ![]() Others believe that if the citizen has no idea, then they can’t voice additional anger or post disgruntled rebuttals. Some social media administrators believe hiding is appealing because it feels less obtrusive for the commenter than entirely deleting their comment. ![]() ![]() The citizen likely has no idea that their comment was hidden. When government social media administrators use Facebook’s tool to hide a comment, no notification or other indication is sent to the person who posted the comment. Why is hiding comments different from deleting them? It’s common for governments to have a comment moderation policy such as this. Therefore, your social media policy should be crystal clear about any circumstances that would give your agency the right to remove comments, such as the use of profanity, discriminating remarks or threats. First Amendment protections also extend to certain statements made on social media. Freedom of speech gives citizens the right to express opinions without fear of persecution or censorship by government. But hiding is actually far worse and can have unintended implications for government.Ĭitizens have a right to disagree with what your agency does and even to be downright angry, thanks to the First Amendment of the U.S. There is a sense that hiding comments isn’t as bad as permanently removing them. It’s a fairly common practice for government agencies to “hide” social media comments for violating their social media policy, rather than delete them. ![]()
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